Reviews

"Doug was great. Helped me diagnose the problem, worked with the manufacturer to ensure material costs were covered under warranty, and worked with our schedule to get the water heater fixed quickly. I'm very happy with the service and experience."

"I was never on the cheerleading squad in high school, but I am his biggest fan! Contact was initially made after 8:00 pm on a Friday night. Doug came out that evening to evaluate my situation and when he left I had no doubts about what was needed. He came through the following morning (Saturday)with parts in hand and a new tank in his van. He's thoughtful, caring and cares about the job he does. The H.W.H.C. is my new go to guy for hot water heater service."

"Just wanted to give my input on what good service I got. They really know what they are doing. Called me back right away, checked out my old tank & gave me my options. Had them install new install which gives me plenty of hot water fast & efficient. Real personal businessman. Even gave me a senior discount. I highly recommend them."

"Doug Grant was professional, friendly, knowledgeable and has excellent communication skills to walk us through what he will be doing for this job. Doug was notified late at night when our water heater broke and sent a quote within an hour and telephone us. We would highly recommend Doug Grant and we will definitely use him in the future, as needed. Thank you Doug for a great job installing our new Navien Tankless Water Heater."

"Wonderful service and a great family run company."

"Doug Grant was absolutely great. He responded timely to our call and took care of us 100%. Do yourself a favor and call on Doug with any water heater or electrical needs. You will not regret it."

"Super fast and knowledgeable. Very reasonable rates."

"We used Hot Water Heater Co. and found them very good to work with. The owner Doug spent time explaining different considerations in our purchase and made sure we happy with the service. I have no problem recommending their service to friends, family members and clients."

"I'm the kind of guy that reads reviews but never leaves one. But because of the customer service and quality of work provided by Doug and the crew at The Hot Water Heater Company I am going to this time. For a while after installing a large soaking tub in our Master Bath my wife was tired of not having enough hot water to really enjoy a long hot bath. I started researching Tankless systems but I was never satisfied with the info I found or the "sales pitches" I was given. Finally one morning after her "tepid" bath we decided we had to do something. Luckily I found The Hot Water Heater Company online and read some reviews and decided to call. Surprise, a person answered. No voice mail, no recording, just Doug saying he could be here in twenty minutes. When he got here he listened to what my concerns were and looked around the house and got up in the attic and then began taking the time to educate me and answer my questions. Do you ever just get a good feeling about a person the first time you meet them? That was Doug. Long story short, this all happened about 10 am. By 7 pm that same day Doug and his crew had installed a new Navien Tankless system and my wife was soaking in HOT water. If you think you are ready to install a new system but are just not sure, give Doug a call. You will not be disappointed."

"Doug was able to come the same day and replace our water heater. Fast and efficient. Great customer service!"

"Anyone reading this is probably frustrated with finding a “trustworthy” company who gives you an outrageous estimate. Well, you can stop right now…because Doug is the man. I had several other estimates with the salesman chatting like a car salesman and the monetary was 2-fold the price.. More importantly, Doug is trustworthy, no beating around the bush or playing with $$ figures and “extra” part cost snagging. I ABSOLUTELY recommend Doug to handle your water heater problems. My problem is that I wish he did other repairs as well as remodeling. A very commendable man."

"5 star response time, service, and installation. New hot water heater installed to replace old broken unit by 1pm on Monday following a 10pm Sunday evening request for quote. Doug and Justin were professional, friendly, and courteous. Highly recommend this company."

"Doug and Justin were outstanding! They did a great job replacing my water heater. They were honest very polite and affordable. I will recommend them to all my family and friends. It's refreshing to deal with such a quality company."

"Doug and his team are the best! We had a leaking water heater and came out within a half hour of our initial call to diagnose the problem. The water heater is in a tight space in the attic, which made me fear that this was going to be a tough job. Doug tackled it with a positive attitude and got a new heater in with no issues. Would definitely use again."

"They Repaired and replaced my hot water tank. The next day the water pressure inside the house dropped significantly. I called them back & Doug came & fixed it personally early in the morning. Great Service!!!"

"You won't find a better Hot Water Heater Company anywhere! Doug will exceed your expectations."

"Great same day service from Doug. Was out at my place within a couple hours of first call. Took the time to explain everything and fairly priced. Would highly recommend Doug and his team."

"Doug answered his phone at 8:00 am Monday morning and replaced my hot water tank later that day. This was greatly appreciated as it was leaking on Sunday. I sent him pictures and he gave me the estimate. Justin came by in the afternoon and did a great job installing it. I really can't say enough about your fair prices and prompt service!! All I can say to anyone looking for a replacement for their hot water tank is call The Hot Water Heater Company, they are the BEST!!"

"I've been through the "let me send somebody out and give you a price and they can get started right away" game with most of the hot water experts out there. Their trucks are too small to carry any assortment of tanks. It's a sales game. I finally called late Sunday and sent pictures of size decal and piping layout. Monday morning, after picking up the right tank, out he comes and in goes the new tank. Out goes the old tank and the fixing were done quickly. We had a nice chat as all of this was going on. He cleaned up twenty years of refuse around and under the tank. Pricing was lower than others. I couldn't be happier. He's honest, quick, and responsive. Give him a try, I don't think you'll be disappointed."

"Doug has done several projects for me over the last 2 years, I never hesitate to call him. HIs attention to detail, workmanship and customer service is exemplary."

"Doug Grant is professional, respectful, hardworking, knowledgeable and honest. He did a bathroom remodel for us and is a true jack of all trades...plumbing, electrical, you name it. I'd recommend him for any work you need done."

"Doug, the company owner, was great to work with -- he is easy going, super responsive, and has a very high attention to detail. He is also very clean, he will respect your house and not track dirt around and he will clean up after himself. I would highly recommend his services to anyone who wants the work done right the first time."

"Doug came to our home on time and prepared. He clearly described all the options and gave us suggestions on how he could solve our problem in the least expensive and best way possible. There were other, more elaborate and expensive ways to do the job but he was watching out for us! He did the job while being pleasant and informative all along the way and we saved money! Thanks Doug Grant and The Hot Water Heater Company!"

"My dad is the best water heater plumber in the world! You won't be disappointed. :)"

"I cannot begin to recommend Doug highly enough! He has now done several projects for us from window and fencing installation to bathroom renovation. He is smart, professional, neat, prompt, and really personalizes everything he does, never settling for less than perfect, even when we had a time crunch and needed a job done right away. Doug really goes above and beyond and listens to what the customer wants while at the same time having unique and creative ideas."

"Excellent customer service. Contacted Doug regarding a water heater replacement, within a couple hours I had quotes on the two options we had discussed. No pressure sales tactics, just answered questions on each option. Scheduled an appointment to make the switch, he was on time, removed the old water heater, re-plumbed for the tankless unit and set me up for a future recirculating line. And after the install, Doug went above and beyond and helped me with another plumbing problem. One of great advantage of Doug is his background with remodels, he can deal with unexpected complications. With competitive prices and great customer service, I highly recommend Doug and his team."

"Doug came to our home to repair a plumbing issue and it was immediately apparent that he was knowledgeable, had excellent communication skills, and had the kind of work ethic that provides value to his customers. After he finished making the repairs he wanted to test the lines to make sure no debris were affecting the lines and in the process he discovered that one of our electric water heaters (for a separate guest cottage) had a serious short. If he had not been so thorough the problem with the water heater (which was under the roof and required extra effort to get to) would have gone undetected and would have caused sparks quite possibly causing a very damaging fire! We hired Doug to replace the small water heater and, because we were so impressed with his service, also had him replace our main water heater. Since acquiring solar panels, we wanted to change our existing propane water heater to electric which required Doug to also install an electrical connection to our circuit panel. Doug arrived on time and installed the new units with exceptional service. Working with him was very easy and pleasant and we truly appreciated his high degree of professionalism. After several months we can say the new units are working flawlessly. I can heartily recommend Doug for any water heater repair or replacement needs you may have."